Frequently Asked Questions

We’re here to help. Watch the video to learn how to place your order. You can also check out these FAQs for support. If you still need help, you can call or email us!

How do I choose a website design?

To choose your website design template, you’ll need to visit our Step 2. Scroll through and demo as many templates as you like! Once you find one you love, you’ll select the Step 3 tab at the top right of your screen. You can use the template number or name in the form to let us know which template you like.

Do I have to have content to get my website?

No! Our team at Express Websites will help you develop text for your website. If you don’t have images, we can help you find stock images that are completely free to use on your website. 

What can I customize with my template?

We can customize the colors, the text, the pictures, and even rearrange the layout where it makes sense for your brand!

How can I cancel my plan?

If you have concerns about your package, please contact us at We are here to help you.

What if I can't decide on a template?

Don’t worry! If you can’t decide on a template, you can still start your order. When you get to the template selection field, just write “undecided.” We’ll send you an email with some recommendations after you process your order!

Can I combine 2 templates on one website?

You bet! If there are two templates you like, we can usually combine them. For example, we might be able to use a section from one template on the home page, and a section from another template on the About page!

Is there a commitment with my package?

Our Express Website packages require a 1 year commitment. Our goal is to help build your online presence, and doing that takes more than just a website. We’ll provide fast hosting, ongoing security and updates, as well as SEO optimizations that help you show up on Google.